In Touch - Summer 2013

Representatives from Albany Telephone are working with federal regulators to address a problem of long-distance telephone calls not completing to customers in the Albany Telephone Company exchanges of Albany, Freeport and New Munich or resulting in “dead air.”

Many telephone customers in rural communities all over the country have reported not receiving calls they should and experiencing poor quality when they do receive a call. Frustrated consum- ers often blame their local telephone companies, but rural telecommunications companies are not at fault.